14-Day UK Returns, Cancellation & Warranty Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have the statutory right to cancel most online hardware orders within 14 calendar days from the day after physical delivery for a full refund. Items must be returned unused in original packaging with all accessories and manuals. Under the Consumer Rights Act 2015, if any hardware unit arrives faulty or not as described, you are entitled to a 30-day short-term right to reject for a full refund (with return carriage covered by Floodwatch Ltd) as well as full manufacturer warranty support. Contact [email protected] with your order reference to initiate a return.

Off-Grid Academy is a trading name of Floodwatch Ltd, registered in England & Wales. All statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, UK GDPR, and Privacy and Electronic Communications Regulations (PECR) apply in full to UK customers.